2019 header


Terms & FAQs

get in touch

Hi, Welcome to The Happy Mail.


I hope you have found something fabulous in our shop today.


Please see below for all our policies -





All are made to order so please include 5.7 days with your chosen shipping time.  A priority delivery (next day) will still require make up time, so please factor this in.  We try our best to get deliveries dispatched as soon as possible or your chosen date but cannot guarantee this.


Use By Date

Most products are best consumed within three month, but will keep for up to 6 months, if kept in a cool, dry, airtight container.

Products containing actual biscuits will last 10-14 days.



The Happy Mail accepts both Debit/Credit Cards through Paypal


You do not need a PayPal Account to pay for your items through PayPal:


You can choose the PayPal Option during checkout. After you submit your order click the "Checkout" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. It's that easy!



Shipping & deliveries to the UK are sent by Royal Mail and aim to be sent in 5-7 working days plus 3-5 days for shipping. If you wish to have your item sooner, please do let us know as we may be able to work around such deadlines.


International Shipping

Please use the link for our Etsy store which will allow you to place orders for delivery outside of the UK.


Refunds and Exchanges

If for any reason, you are unhappy with your purchase, please notify us as soon as possible and we will try our best to come to a solution.


Cancellations to orders

As all product are made to order, cancellations can not be made once the items have been produced or dispacthed.


Letterbox Friendly Products

This applies when a single product is placed per order.  Multiple boxes in the same order are not letterbox friendly.


Other information

All edible items within the boxes are packed in food safe quality packaging.

The Happy Mail reserves the right to amend prices at any time.


Due to the small toppings and colours, these products are not suitable for children under 36 months.


We are happy to add additional messages or customise the messages within the packages. Please notify us at the time of purchase.


The Happy Mail is registered with Slough Borough Council and adhere to all food safety policies.  

        Email: [email protected]

follow us

IconFacebook IconTwitter Camera black small